The sales associate was extremely rude. I asked him for some help and he was not happy about it complaining that the nuts/bolts section was being moved and he knew where nothing was. It was obvious he didn't want to be bothered.
Used to be a great neighborhood place but my last visit was terrible, the sales guy was rude and uninterested in doing his job. Hopefully it was an anomaly.
I love supporting the little local guy that has to compete with all the big box stores and Puhls makes it easy to support with great and friendly service. Thanks for the help!
I bought what I thought was a value pack of furnace filters for $29.95. When I got it home, my husband opened it. In reality, it was one 3 inch thick filter and not 3 one inch filters. Unlike the big box stores, Puhl's would not allow my husband to return it. A manager was called and the cashier told the manager that if filters are opened they cannot be returned. He did not know but agreed with the cashier. In disgust, he left it on the counter saying since it is useless to me you can throw it away. I won't be going to Puhl's anytime in the near future.
Probably the best customer service I have ever had... After trying Walmart and target for tools they said they had but didnt, I tried this true value by my house here in Wauwatosa - exceptional service at this hardware store every time, today the guy searched thru the clearance section and saved me at least 10 dollars if not 20 dollars, and I got even more tools with the clearance tool kit. Excellent excellent excellent thank you guys!
Puhls True Value Hardware is a US Hardware Store based in Wauwatosa, Wisconsin. Puhls True Value Hardware is located at 1525 N 68th St, Wauwatosa, WI 53213, USA.
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